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Privacy Policy – National Guard Enlistment Support SMS Program

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Privacy Policy – National Guard Enlistment Support SMS Program

Effective Date: July 1, 2025

Introduction

This Privacy Policy describes how the National Guard ("we," "our," or "us") collects, uses, shares, and protects personal information when you enroll in our National Guard Enlistment Support SMS Text Program (the "Program"). We are committed to respecting and safeguarding your privacy in compliance with applicable laws and CTIA messaging guidelines.

Information We Collect

When enrolling in the Program, we collect:

  • Your mobile phone number (required)

  • Your name and email address (optional)

  • IP address and timestamp of enrollment

We collect this information directly from you via our opt-in form.

How We Use Your Information

We use your personal information solely to:

  • Send you SMS text messages related to your enlistment process and support, including appointment reminders, career counseling notifications, event invitations, and enlistment status updates.

  • Provide customer support and respond to inquiries.

Consent to Receive SMS Messages

By voluntarily providing your mobile number and opting in, you consent to receive recurring SMS text messages from us related to National Guard enlistment support. Message frequency may vary, typically 2-4 messages per month. Standard message and data rates may apply.

Opt-Out Instructions

You can opt out at any time by texting "STOP" to the number you receive texts from. After opting out, you will receive a single confirmation text, and you will no longer receive messages. You can also opt out by contacting us at [support email] or [support phone number].

For assistance, text "HELP" at any time or contact us at the above email or phone.

Data Sharing and Disclosure

We respect your privacy. We do not sell, rent, or share your personal data or mobile number with third parties for marketing purposes. Your information may only be shared with:

  • Service providers necessary to facilitate SMS delivery (e.g., Twilio).

  • Official National Guard representatives, solely for the purpose of providing enlistment-related support you requested.

All such third parties are obligated to maintain confidentiality and use your information only as instructed for Program purposes.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, please understand no data transmission or storage can be guaranteed as 100% secure. Your information will be retained only as long as necessary for the Program or as required by law.

Your Privacy Rights

Participation in the Program is voluntary. You have the right to withdraw your consent at any time. To review, update, or remove your personal information from our systems, please contact us via the methods below.

Contact Us

For questions or requests regarding your privacy, please contact us:

Updates to this Privacy Policy

We may occasionally update this Privacy Policy. Any significant changes will be communicated directly to you via SMS or email. Continued participation in the Program after any changes indicates your acceptance of the revised Privacy Policy.

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